How it works
Your journey, step by step
Eight stages, from your first phone call to your last follow-up.We coordinate all of them, and we tell you exactly what happens at each one.
Sevanta coordinates and oversees every stage —
from your first call to your last follow-up.
One point of contact in the UK, for the whole journey.
- Accredited hospitals,checked at source
- Named surgeon,met before you book
- Support on the groundand in UK hours
- Risks set outbefore the price
- Twelve months offollow-up at home
Sevanta Health Ltd coordinates your care. We do not provide medical treatment and we have no connection to the NHS.
Treatment is carried out by independent hospitals in India under their own clinical governance.
We are paid a coordination fee by you; our partner team in India is paid commission by the hospitals it works with.
What we do, and what we are careful not to do
Sevanta is a coordinator. The right-hand panel is the one every company in this category leaves to inference — and it is how patients end up believing their coordinator is clinically accountable for the operation. Every line in it names who is accountable instead.
Sevanta coordinates
Screening, records, comparison, logistics and aftercare. No clinical role at any point.
The hospital treats
Every clinical decision, under its own governance and its own insurance.
You decide
Which hospital, which surgeon, and whether to go at all — recorded, each time, as your decision.
In our lane
What Sevanta does
Screens your case, and says no when it should
A first call that needs no medical records, ending in a plain answer about whether treatment abroad looks sensible for you.
You get this in writing: A written suitability note afterwards — what needs checking, and what would rule it out.
Moves your records only with your consent
Collected on your explicit consent, and shared only with the hospitals you have chosen to be considered by.
You get this in writing: A separate, unticked consent before any record moves — a restricted transfer under UK GDPR.
Compares the options side by side
Named surgeons, unit volumes, accreditation, itemised costs and travel implications on one document — and the choice recorded as yours.
You get this in writing: One comparison document, the same headings for each option. We answer questions about it; we do not lean on it.
Arranges everything around the operation
The surgeon’s video consultation, then — through our partner team in India — the visa, admission date, accommodation and transfers.
You get this in writing: A pre-travel pack: the quotation, the policies, the surgeon’s pre-operative list and every number you will need.
Stays with you for twelve months
One UK point of contact throughout, your family kept informed, and UK physiotherapy and a written follow-up schedule arranged before you fly.
You get this in writing: Check-ins at two, six and twelve weeks, and at twelve months — the schedule agreed before you fly.
Not in our lane — and whose it is
What Sevanta does not do
Provide treatment or medical advice
We employ no clinicians, and nothing on this site is a clinical opinion.
Accountable instead: The treating hospital and its consultants, under their governance and their insurance.
Handle your treatment money
Sevanta charges a fixed coordination fee and nothing else. Your treatment money never passes through us.
Accountable instead: You pay the hospital directly, on its own invoice.
Take commission from hospitals
Our fee does not change with which hospital you choose.
Accountable instead: Our partner organisation in India is paid commission by hospitals — and we say so on every page where money comes up.
Sell insurance, or sell surgery as a holiday
We give factual information about what cover you need and never describe an operation as a trip.
Accountable instead: An authorised insurance broker, whom we refer you to.
Stand in for UK regulators
The CQC does not inspect hospitals in India, the GMC has no jurisdiction over a surgeon practising there, and the NHS is not liable for treatment obtained abroad.
Accountable instead: NABH or JCI accreditation, and India’s National Medical Commission — real, checkable, and not the same thing.
Between the stages
Six things that happen between the stages
The infographic above is the journey; these are the documents and safeguards that pass between its steps — each one written down, so you can hold us to it.
- 01
A written suitability note
After the first call: whether treatment abroad looks sensible for you, what needs checking, and what would rule it out — in writing, for your family or your GP.
- 02
A consent conversation
Before any record moves. Sending health data to India is a restricted transfer under UK GDPR — we explain where it goes, who sees it, and you sign a separate, unticked consent.
- 03
A comparison, not a recommendation
Two or three options that fit your case, on one document with the same headings for each. We answer questions about it; we do not lean on it.
- 04
A cooling-off period, always
Fourteen days to cancel our agreement under UK consumer law — and for cosmetic surgery, a further two-week reflection period before any booking.
- 05
A pre-travel pack
The hospital’s quotation, its complications and cancellation policies, the surgeon’s pre-operative list, the insurance certificate and every number you will need.
- 06
A discharge record built for the NHS
Before you fly home we check the summary, operation note, implant card and imaging are complete and in formats a UK GP can use — and send them ahead, with your consent.
Before you travel
Six weeks of preparation, most of it paperwork
The unglamorous part of the journey is the part that decides how it goes. Records gathered early mean a surgeon can quote accurately; insurance arranged early means the deposit is protected; a GP told early means someone at home is expecting you back.
- Your GP summary record, recent bloods and the scans themselves — not just the reports
- The surgeon’s pre-operative list: what to stop, what to continue, and when
- Travel insurance covering planned treatment abroad, in place before any deposit is paid
Honestly including the boring parts
The questions other sites leave to small print get their own page here
Revision surgery, who pays for what, what insurance covers, what the NHS will and will not do when you are home, and the situations in which we will tell you not to travel. Read it before you read anything about prices.
- Where UK protection stops, regulator by regulator
- What happens if an operation needs redoing, and who pays
- Where your medical records go and your rights over them
Questions about the process? The 6 we are asked most, answered — and searchable — on one page.
Search the FAQsTalk to a coordinator
Start with the first conversation
Twenty to thirty minutes with a UK coordinator, at a time that suits you. No obligation, no medical details, and a written note afterwards saying whether this looks sensible for you.
- 1A coordinator reads it the same dayA named person, in the UK, not a ticket queue.
- 2We call you within one working dayAt a time you choose — evenings and Saturday mornings included.
- 3Nothing is booked, nothing is soldA first conversation ends with an honest answer, including "not for you".
Rather talk than type? Our number is published at launch — Monday to Friday 9am–6pm, Saturday mornings.