Legal
Terms of service
The terms on which Sevanta Health Ltd provides coordination services, including what we do and do not do, what you pay us, your right to cancel, and the limits of our responsibility. A draft, pending review by a commercial solicitor.
01What we provide
Sevanta Health Ltd (“Sevanta”, “we”) provides coordination services to help you research, arrange and manage private medical treatment at hospitals in India: an initial suitability conversation, the secure collection and transfer of your records with your consent, a written comparison of options, arrangement of a consultation with the treating surgeon, coordination of travel and admission through our partner organisation in India, support during your stay, and coordination of aftercare in the United Kingdom for twelve months from the date of treatment.
02What we do not provide
We do not provide medical treatment, diagnosis or advice, and nothing we say or write is a clinical opinion. We do not employ, supervise or control the hospitals or clinicians who treat you; treatment is provided by the hospital under its own contract with you, its own clinical governance and its own insurance. We do not sell or arrange insurance, flights or accommodation; we give information and you contract directly with those providers. We are not part of, and have no connection with, the National Health Service.
03Fees and payment
You pay Sevanta a fixed coordination fee, stated in pounds in your written estimate before you sign, payable in the stages set out there. The fee does not vary with the treatment you choose or its price. We receive no payment from any hospital or other provider. You pay the hospital directly for your treatment on the hospital’s own invoice; Sevanta does not hold or handle treatment funds. Our partner organisation in India is paid commission by the hospitals it works with, and the rate disclosed to us for each hospital is passed to you in writing.
04Your right to cancel
Because this agreement is made at a distance, you have the right to cancel it within fourteen days of the day you sign, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work within that period and then cancel, you pay a proportionate amount for work done. After fourteen days, the cancellation terms in your agreement apply, and the hospital’s own cancellation and refund terms — given to you in writing before any deposit — apply to treatment.
05Our responsibility, and its limits
We will perform the coordination services with reasonable care and skill. We are responsible for loss caused by our failure to do so, up to the amount of the coordination fee, except that nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. We are not responsible for the clinical outcome of your treatment, for the acts or omissions of any hospital, clinician, insurer, airline or other provider, or for events outside our reasonable control. Your remedies for treatment are against the hospital, under its contract with you and the law of the place where it is provided.
06Your responsibilities
To give us accurate and complete information; to follow the treating surgeon’s instructions; to hold valid travel insurance that explicitly covers planned treatment abroad, which is a condition of our proceeding; to hold a valid passport and visa; and to tell us promptly if your circumstances change.
07Complaints, law and disputes
Our complaints procedure is on its own page, and we acknowledge every complaint within five working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without prejudice to your right as a consumer to rely on the mandatory rules of the country where you live. This is a draft: the signed agreement, once reviewed by our solicitor, takes precedence over this page.